Super Transportation – Cancellation & Refund Policy
General Terms
Passengers may cancel their ticket booking with Super Transportation at any time before the scheduled departure, subject to the applicable Cancellation Fee and in accordance with this policy.
How to Cancel a Booking
Cancellations can be made through:
Super Transportation’s booking platform
Our customer support center
An authorized agent who made the booking on behalf of the passenger
If the booking was made through an authorized agent, passengers are responsible for:
Familiarizing themselves with Super Transportation’s cancellation and refund policy (available on our website and booking platform).
Confirming cancellation terms directly with the agent before completing the booking.
Super Transportation will not be liable for any loss or expense arising from failure to review or understand the cancellation policy prior to booking.
Cancellation Terms Provided at Booking
At the time of booking or cancellation, passengers will be informed of the specific terms, refund amounts, and applicable cancellation fees.
Exceptional Circumstances
In rare situations beyond our control—such as Force Majeure events (severe weather, road closures, natural disasters, strikes, or other emergencies)—Super Transportation may be unable to operate a scheduled service. In such cases:
We will make every effort to provide an alternative travel option, or
Refund the ticket price after deducting reasonable service charges, where applicable.
The maximum liability of Super Transportation in such events will be limited to the ticket price.
Failure to Board
If a passenger fails to board the bus at the scheduled departure point for any reason, including lateness, Super Transportation will not provide a refund for the unused ticket.
Cancellation Fee & Receipts
Any applicable Cancellation Fee will be deducted from the refund amount.
Passengers may request a receipt for the Cancellation Fee through our customer support channels.
The Cancellation Fee is payable at the time of cancellation.
Changes to Booking Details
Super Transportation does not allow changes to travel dates, times, or routes once a booking is confirmed. However, at our sole discretion and subject to seat availability, changes may be permitted upon payment of applicable alteration charges.