Super Transportation – Passenger & Goods Services
Super Transportation is a leading passenger and goods transportation company that owns and operates its own fleet of buses. We provide reliable, comfortable, and timely travel services, allowing customers to book tickets easily online or through our sales channels.
Travel Schedule
The arrival and departure times shown on your ticket are planned schedules and may be affected by unavoidable circumstances such as traffic, weather conditions, or road closures. Buses, however, will never depart earlier than the scheduled time stated on the ticket.
Passengers are advised to reconfirm their boarding location and departure time on the day of travel by contacting our customer support team.
Boarding Requirements
Passengers must present the following at the time of boarding:
SMS or email confirmation of the ticket.
In certain cases, a printed copy of the ticket may be required (this will be indicated during booking).
Valid proof of identity (e.g., National ID, Passport, Driver’s License, Voter ID, or Work ID).
Passengers should arrive at the boarding point at least 30 minutes before the scheduled departure.
Complaints & Grievances
Any issues or grievances should be reported within 7 days of travel for investigation and resolution.
A booking is considered confirmed once the booking confirmation page is displayed, even if SMS or email delivery fails. Customers can request a resend from our support team.
Payment & Service Charges
Super Transportation will not charge additional fees unless clearly stated during the booking process.
Our Responsibilities
Operating and maintaining our own fleet of buses to ensure safety and comfort.
Providing accurate ticketing services and ensuring all bookings are recorded in our system.
Sending ticket confirmations, cancellations, and updates via SMS and/or email.
Offering customer support for booking, cancellation, refund, or service-related inquiries.
Not Our Responsibility
While we strive for punctuality and excellent service, the following circumstances are beyond our control:
Delays caused by traffic, weather, or unforeseen incidents.
Passenger late arrival at the boarding point.
Loss or damage to baggage (unless covered under specific baggage protection terms).
Passenger phone being unreachable during boarding calls.
Changes in boarding points or seat allocations when operationally necessary.
Refusal to carry certain items such as prohibited goods, explosives, or oversized cargo.
In-bus amenities being unavailable due to technical issues or operational changes.
Fare changes due to seasonal pricing, promotions, or seat selection.
Luggage Policy
Passengers may carry up to 15–20 kg of personal baggage (bags or suitcases). Super Transportation reserves the right to refuse certain items or charge extra for oversized or additional baggage. Please confirm with our support team before travel if carrying special or extra items.